Recording the Active Call

The NEC UX-Softphone provides the ability to record the active call and save the recording as a file on the userís PC. This file can then be played back within the application or e-mailed as a WAV file to another user. Recordings are associated with individual entries in the Call Log and can be accessed within the Call Log Tab.

NOTE: The ability to record calls from a digital telephone requires that a CTI device be installed in the deskset. The Recording features will not be enabled if this device and the associated device drivers are not installed on the host PC. No additional equipment is required to record when using the SoftPhone.

To start recording a call:

- OR -

Press the assigned hotkey on the keyboard.


When a call is being recorded, the label on the Record button will change to Stop on the Function Toolbar.


To stop a recording:

- OR -

- OR -

- OR -



If recording is stopped and restarted on the same call, the individually recorded sessions will be combined into a single file.

If a call that is being recorded is placed on hold, the recording will automatically be restarted when the call is retrieved from hold.


To automatically record all calls:

  1. On the Tools menu, select the Preferences option.
  2. Select the Recording tab on the Preferences menu.
  3. Select the Record All Calls option.
  4. Select OK to save the new setting.